General Letting Conditions
Dimore srl (hereafter referred to as "Dimore") located in Montespertoli, Via Montegufoni 20 – P.IVA 05473190485 - acts as tour operator (authorization dated 03/01/2005 granted by Circondario Empolese Valdelsa).
Dimore is authorised to contract rentals on behalf of the owners of the properties offered at the official price of the current season. The minimum rental period is one week, always from Saturday to Saturday but there are some properties where flexible arrival and departure dates are accepted. If so, the minimum rental period can be less than a week. This information is mentioned on the unit price list.
2) RENTAL PRICE
The rental prices are divided by season and are meant per unit per week from Saturday to Saturday (possible exceptions are mentioned on the property description). All extra charges (mentioned in the description of each property) are not included in the rental price and are to be paid on the spot to the owner of the property or to his/her representative at departure. The prices are an integral part of the general conditions of rental; agents or distributors are not authorised to change the prices in any way.
3) HOW TO BOOK
All bookings must be made directly through Dimore or agencies, which are authorised to act on behalf of Dimore. These agencies can also accept payments from the client on behalf of Dimore. The client must fill in the booking-form and accept Dimore general conditions. The contract is binding and with the its acceptance the client becomes responsible for the rental towards Dimore and the Italian Law. A deposit of 25% of the total rental is due at the time the booking is confirmed. The balance is due no later than 45 days prior arrival. However, if the balance is not paid within this time limit, Dimore reserves the right to cancel the booking. Full payment is required for bookings confirmed within 45 days prior arrival. Upon receipt of the balance, Dimore will provide the client with a rental voucher together with the address of the property and the driving instructions for reaching it. Upon arrival the client must show the voucher to the owner or to his/her representative before gaining admittance to the property. No other document will be accepted. The voucher is personal and valid only for the persons named on the booking form and it is non-transferable. The owner or his/her representative will refuse entrance to the property if the number of persons exceeds the number mentioned on the voucher. If there is any change in the total number persons during the stay, Dimore must be informed in advance, otherwise the owner or his/her representative can request the whole party to leave, in which case the client loose the total rental. All changes and special requests must be agreed in advance with Dimore. Children under the age of 2 are not counted, provided that the client brings his/her own baby-cot and linen (possible exceptions are pointed out on the property description).
Payments must be maid by bank transfer (SWIFT) without any charges for the beneficiary, or by credit card (VISA or MASTERCARD). For wire payments the name of the client, the booking number and the property reference must be clearly specified. If these conditions are not met, the booking is not valid. Payments in other currencies than Euros are not accepted.
5) ARRIVAL AND DEPARTURE
The client must arrive at the property on Saturday between 17.00. and 20.00 (possible exceptions are mentioned on the property description). Any change to the arrival times must be advised to Dimore within the opening time of the office (from Monday to Friday from 9.00 to 13.00 and from 14.00 to 18.00 and from Easter to Oct. On Saturdays from 16.00 to 20.00) prior arrival in order to avoid that the owner or his/her representative may refuse entrance to the property. In case of unexpected late arrival, the client must advise Dimore or the owner. Should the owner or his/her representative not to be able to accept a late arrival, all possible costs referring to hotels, restaurants, transportation are on the client. Should the owner or his/her representative be obliged to wait for customers after the agreed time, he/she may request a late-arrival fee. Upon arrival the client must show the owner or to his/her representative the rental voucher and passports of all members of the party to conform to the Italian Law. Only guests whose passports are registered are allowed to stay in the property. If there is any substitution of persons during the stay, the owner or his/her representative can request the whole party to leave, in which case the client will not be entitled to any reimbursement or compensation. In addition, possible extra charges can be deducted from the security deposit.
The clients must depart on Saturday between 8.00 and 10.00 (possible exceptions are mentioned on the property description), after returning the house keys and allow the owner or his/her representative to inspect the conditions of the property.
6) SECURITY DEPOSIT
Upon arrival the client must pay a security deposit as guarantee for possible damages and/or extra charges which are not included in the rental price. The deposit is to be paid in € as per the amount indicated on the voucher to the owner or his/her representative. The owner or his/her representative has the right to refuse admittance to the property if the deposit is not paid, in which case the client will not be entitled to any reimbursement or compensation. This deposit will be refunded on departure after deducting possible damages and/or extra charges not included in the rental price. In case of early departure, the owner will refund the deposit after inspecting the house, and will mail it to clients after deducting any relevant charges not included in the rental price or for damage caused by clients. If the amount of possible damages is higher than the security deposit, customers must pay the difference to the owner or his/her representative before departure.
Dimore is not responsible for possible controversies between the client and the owner concerning the security deposit.
Upon arrival the client will find the property in clean and tidy condition. At departure the client must pay to the owner or to his/her representative final cleaning charges. If final cleaning charges are included in the rental price, this is mentioned on the property pricing.
8) HEATING AND AIR-CONDITIONING
Heating and/or air-conditioning if provided are mentioned on the property description and pricing. Heating and air-conditioning costs must be paid on the spot to the owner of the property or to his/her representative and can be calculated depending on the use, in which case the property description will read “AC” (meaning according to consumption). In Italy the use of heating (period of use, temperature…) varies from region to region. At the time being in Tuscany the use of heating is allowed in the period from Nov. 1st to March 30th 8 hours a day. The possibility of using the heating outside this period and the cost of it must be agreed with the owner of the rented property. The properties without the symbol referring to the heating are not provided with a heating system.
9) DOMESTIC ANIMALS
Domestic animals (cats and dogs) are allowed only in the properties showing the symbol referring to domestic animals. At the time a booking is confirmed the client must advise Dimore of any domestic animal (indicating size and breed) so Dimore can inform the owner of the property. In a few cases the owner may request a supplementary charge for accepting a pet, if so, this supplement is be mentioned on the property description and had to be paid on site. The customer must look after his/her pet in order to avoid possible damages and / or to disturb other guests.
The client renting a Dimore property is responsible for his/her correct behaviour whilst occupying the property. Should a client fail to behave in a civilised and decent manner, the owner or his/her representative has the right to ask the client to leave immediately and to ask for compensation of all possible damages caused by the client. If this is the case the client loses any right to a reimbursement. The owner or his/her representative can deduct possible damages occurred in his/her property from the security deposit. If the amount of possible damages is higher than the security deposit, customers must pay the difference to the owner or his/her representative before departure.
The owner or his/her representative reserves the right to enter the property for essential maintenance works (garden, swimming-pool, etc.) even in case of independent villas.
In compliance with Italian and European Community legislation on the subject of guarantees for customers of the tourism business Dimore srl – Via Montegufoni 20 – 50025 Montespertoli (FI) - Italy, has taken out following insurance with Assicurazioni Generali Spa, Agency n. 504 – Florence – Italy:
1 – Policy n. 249455658 – CIVIL LIABILITY
The insurance covers the civil liability of Dimore srl - Via Montegufoni 20 – 50025 Montespertoli (FI) – Italy in its role as a travel agency acting as organiser and intermediary for travel and lodging. The insurance is taken out in conformity with the C.C.V. (International Convention for Travel Contracts) and with EC directive 90/314 as assimilated by law n. 16 of 08/02/94 by “Regione Toscana” (Regional Government of Toscana). The insurance covers up to a:
- € 1.549.370,00 for each accident and for each year up to:
- € 516.456,00 for each person (body injuries),
- € 258.228,00 for damages to objects up to € 15.493,00 for each person
In case of controversies, the above insurance contract will be applied.
NATIONAL GUARANTEE FUND
The National Fund (art. 100 of the new Consumer Code established on Oct. 25th 2005) was instituted to protect consumers travelling in case of insolvency or bankruptcy of the vendor (tour operator or travel agent) and allows a reimbursement to the consumer for the price paid for the trip (the reimbursement is limited to the part of the trip paid and not yet used).
In order to access the National Fund consumers must rely on the “legislative decree” of the President of Ministers nr. 349 dated July 23rd 1999.
The description of the properties are made in good faith. Dimore cannot be held responsible for changes carried out by the owner of the property without noticing Dimore. If the client has any complaint in the property, he/she should inform Dimore on the arrival day and confirm it in writing within 24 hours (Dimore offices are open from Monday to Friday from 9.00 to 13.00 and from 14.00 to 18.00 – phone number +39 0571 675200 and from Easter to October on Saturdays on the following emergency number: +39 338 4111387 – email address: email@example.com ). Complaints will not be accepted unless this procedure is observed. Dimore reserves the right to verify, during the period of occupancy, the reasons of the complaint of the client, if necessary by inspecting the property. If the complaint is accepted, the client will be compensated in proportion to the extent of the sustained damage (up to a maximum of the rental price). If necessary, Dimore reserves the right to move the client to a similar or to a better property, with the only bound of availability. If the price of the alternative accommodation is lower than the price of the booked house, Dimore will refund the client the difference between the initial price and the rate of the alternative accommodation. If the price of the alternative accommodation is higher than the price of the booked house, the difference will be on Dimore. Should the client accept this exchange, no further compensation can be asked by the client. If no property is available to move the client, Dimore will refund the total rental. In no case Dimore will pay hotel or other accommodation costs. If a client leaves a property without giving Dimore representative the possibility of verifying the reason of complaint, the client looses the right to any compensation. If a client complaints when he/she is no longer on the rented property, he/she looses the right to any compensation. Dimore will not accept as causes for complaint weather conditions, stings or presence of insects, lack of water or electricity, work in progress, etc., if these depend on state-run organisations. Dimore properties are not hotels but private homes. Their equipment, furniture and characteristics reflect the local style, the taste of the owner and the Italian traditions (ex.: normally the coffee machine is the Italian espresso maker and not the electrical machine) do not reflect the standard grading used by hotels. Therefore Dimore will not consider these elements as a cause of complaint.
Should the client for any reason cancel the booking, the following cancellation charges will be applied (all cancellations must be confirmed in writing):
- 15% of the total rental if the cancellation is made 60 days or more prior arrival day.
- 25% of the total rental if it is made between 59 and 45 days prior arrival day.
- 50% of the total rental if it is made between 44 and 30 days prior arrival day.
- 90% of the total rental if it is made between 29 and 1 day prior arrival day.
- 100% of the total rental if it is made on the arrival day or in case of no-show.
For any amendment to the original booking, assuming that the property and the rental period remain the same, the client must pay a fee of € 50,00. If the property and the rental period do not remain the same, the booking has to be cancelled applying the above cancellation fees, and a new booking is necessary. Should Dimore succeed in renting the property of the cancelled booking, the client must only pay a penalty equal to the actual damage sustained by Dimore. The rental price does not include cancellation insurance.
Should Dimore be forced to cancel a booking because of reasons not depending on their will, Dimore will offer a similar or a better property. If the price of the alternative accommodation is lower than the price of the booked house, Dimore will refund the client the difference between the initial price and the rate of the alternative accommodation. If the price of the alternative accommodation is higher than the price of the booked house, the difference will be on Dimore. In case no other alternative accommodation is available, Dimore will refund the total price of the booking and no further compensation can be asked by the client..
For any dispute concerning bookings and lettings only the Court of Law of Florence will have jurisdiction. Italian Law must be applied. The signature of Dimore booking form involves acceptance by the client of Dimore General Letting Conditions. Dimore’s responsibility is only bound to the rules for estate agencies of Italian Law. If some of the conditions of this contract should be modified by new laws, the validity of the remaining conditions cannot be questioned.
16) RIGHT OF PRIVACY
In order to valid the booking, Dimore need some personal information on the client. Dimore is responsible for managing these data as per the D. LGS. 196/2003 (Italian Law) and will save this personal information in an independent database. These data will be used by Dimore only to valid the booking and to communicate with the client for the present and the future. In any case this personal information will not be forwarded to any other third parties (the only exceptions are in case of contract and Italian law obligation). In any case, Dimore remind that the client has the right to be informed and to oppose to the use of this personal information as per the art. 7 of the above mentioned D. LGS. 196/2003.
Dimore Srl, Tour Operator
Authorization dated 03/01/2005 granted by Circondario Empolese Valdelsa.